We help our clients to better understand their business in relation to the people inside and outside the organisation – their social network – so they can:

• Learn: discover insights and unrealised opportunities for value generation
• Confirm: verify assumptions and optimise ideas with customers and stakeholders
• Generate: ideate and prototype creative, unexpected and actionable ways to capitalise on identified opportunities
• Evaluate: measure outcomes against targets and evolve (re-generate)

Our focus is on achieving our clients’ organisational objectives, in line with their brand values, to provide a tangible return on investment – whether their “bottom-line” is financial or achieving advocacy or policy outcomes.

We use an action research approach to help ensure recommendations are informed by real-life data and experience – not based on inappropriate (and potentially costly) assumptions and untested hypotheses.

Zumio can assist you if you are a:

Business wanting to co-create brand value with customers and key stakeholders; improve your service and product(s) through customer engagement.

Government agency wanting to tactically engage citizens to improve programme and policy design and outcomes; improve service design and delivery; gain community feedback through social networks.

NGO or non-profit wanting to engage your constituents to improve effectiveness of campaigns and programmes; increase reach – building your base while building loyalty.

Zumio’s team has experience working on projects across private, public and non-profit sectors. We specialise in supporting clients and/or projects that achieve environmental or social sustainability outcomes.

Please contact us to find out more or to discuss your ideas on how we might work together.