We collaborate with our clients to facilitate constructive conversations with the right people to create a more valuable business, generating financial, social and environmental returns.

Constructive conversations

Our experience tells us that constructive conversations are the key to success — whether applied to behavioural change initiatives, social network engagement, service delivery, product design or your website.

Through workshops, collaborative design activities, qualitative/ethnographic research and other methods we work with our clients to:

• Learn: discover insights and unrealised possibilities for generating value
• Confirm: verify assumptions and optimise ideas with customers and stakeholders
• Generate: develop creative, practical ways to capitalise on opportunities
• Evaluate: measure outcomes against targets and evolve (re-generate) to improve results

Taking an action research approach means that recommendations are informed by real-life data and experience, not based on inappropriate — and potentially costly — assumptions and untested hypotheses.

The right people

The tactical engagement of the right people inside and outside your organisation is essential for enabling constructive conversations. Great ideas often come from unexpected places, by making surprising connections, and are not confined to organisational boundaries.

We channel the energy and creativity of your people towards addressing your organisational challenges by involving a range of stakeholders according to your goals — from employees to high-value customers, partner organisation representatives to participants in your online social network.

Valuable business

Our approach helps you to:

• Achieve “more with less” by prioritising spend on the activities that will deliver the most value (ROI)
• Better understand the market through customer/stakeholder needs analysis and social network engagement
• Increase customer and employee satisfaction through enhanced participation leading to improved service and product experiences

The result is a more valuable business, one that creates exceptional experiences for your customers which in turn delivers value back to your business — setting up a virtuous cycle of value exchange.

Further information

Zumio’s team has experience working on projects across private, public and non-profit sectors. We specialise in supporting clients and/or projects that achieve environmental or social sustainability outcomes.

Please contact us to find out more or to discuss your ideas on how we might work together.