We apply a variety of techniques to solve a particular challenge or set of challenges, depending on the context and requirements of the project. While the specific tools we employ will differ from project to project, the following matrix outlines the a number of common methods that we employ.

Table outlining the different tools used throughout Zumio's process

If you are interested in learning more about the service design and design thinking approaches that inform our work, the Service Design Tools is a great place to start. We have also documented some tools, such as mobile diaries in further detail on our blog.